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How it Works
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Return Policy & FAQ's
We accept returns and exchanges within 14 days of receipt. Items must be returned new, unused, and in the original packaging including the ALIX NYC garment pouch, tags, and sanitary liner attached. Merchandise must be free of deodorant, cosmetic, and other stains.
After 14 days, you will be eligible for online store credit only. After 30 days all sales are final. Sale items are only eligible for store credit within 14 days of receipt. Please note items marked “FINAL SALE” are not eligible for return or exchange. Original shipping fees are not refundable. We cannot make any exceptions, or accept any requests falling outside of the 14/30 day time frame outlined above.
Returns/Exchanges that appear washed, worn, or damaged will not be accepted and will be returned to the customer at the customer’s expense. Customer must include the provided ALIX NYC return form with all required information for the return to be processed.
The customer may choose their preferred method of shipping and we recommend tracking/insurance, as ALIX NYC is not responsible for any lost or stolen packages. The customer may choose to have ALIX NYC send a pre-paid return shipping label, the cost of which will be deducted from refund/credit amount.
ALIX NYC reserves the right to refuse any package and/or return the items back to the sender should the merchandise not abide by this policy.
What items are returnable?
- Items purchased in the last 18 days are eligible for a full refund or exchange.
- Items purchased within 30 days are eligible for store credit only.
What items are non-refundable?
- Items marked as final sale.
- Items purchased after 30 days.
- Items that are washed, worn, or damaged.
- Free gifts or promotional items with retail value.
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
How soon will I get my refund?
Once your items are inspected by the store, you'll get your refund typically within 3-5 business days.